We are located in British Columbia,
Canada - all times Pacific
Office hours : Mon. -
Fri. 10-4pm Pacific
|
| Need
a quick answer ? We strongly encourage
the use of E-mail
for correspondence as it proves faster (less waiting) and more accurate for product
queries and is unaffected by Time Zone differences.
E-mail is an
excellent means to furnish additional information that may be of help to a customer ie:
links, manuals and referrals. Our CSR's average a minimum of 10-15 mins. per call
most days and the Order Line does not offer HOLD feature (no muzak!).
If you leave a voice mail, a CSR will return the call as soon as possible or next
business day. If you need an answer immediately (not always possible with time
differences / staffing levels) please email and we'll do the best we can.
|
Product Questions
Order Tracking
Check Status of an existing order |
E-mail : info@canadapets.com |
| To Place a New Order : |
Order Line : 888-792-PETS (7387) |
| Regular Business Hours :
|
|
Monday - Friday
10am - 4pm Pacific
1:00pm - 7:00 pm Eastern |
Local: 250-748-1105 |
Closed Weekends &
Holidays |
For Product Returns, please
complete our mandatory Returns Form - *required
NOTE: Unauthorized returns or mailings will be refused |
After hours, please use our Voice
Mail System and Customer Service
will return your call next Business day (Pacific time). |
